Managed IT Services

managed IT jms technologyJMS Technology’s managed IT services are a proactive approach to technology and infrastructure management. Many of our services can be provided remotely, which means we don’t even have to come into your office to diagnose or fix a problem, but because some things require our physical presence, we limit our service area to the greater New York metropolitan area, including Nassau, Suffolk and Westchester counties, all of New York City and parts of New Jersey and Connecticut.

If there’s one certainty in IT, it’s that things are uncertain. Computers crash, software doesn’t work as it should, network and hardware issues develop and problems occur. When they do, the way that you respond can be the difference between a minor hiccup and a full- blown business interruption. Are you leaving IT to chance?

We’ll Worry About Technology – You Can Focus on Your Business

Our fully-managed IT services suite is designed to provide you with 24/7 peace of mind, freeing you to focus on driving your business forward. We monitor your computer systems, apply patches, protect against viruses, ensure backups are performing successfully, and more. We’ll catch (and fix) the little problems before they become big ones – in many cases before you’re even aware that there’s an issue.

A Complete Suite of Fully-Managed IT Services

We’re here to help you take the hassle out of IT management and make sure you’re prepared for any problems that may occur, so you can focus on your business.  Our offerings include:

Network Monitoring & Care

We keep tabs on your network activity around the clock, and when a system or function fails, unauthorized access or hacking attempts are detected, our support teams immediately jump in to investigate. Once the problem is identified, we’ll work to fix it — in many cases before you’ve even realized there’s an issue.

Help Desk

Our U.S.-based Help Desk provides 24x7x365 support, whenever you need it. Our highly-skilled technicians can be contacted via phone, email or web-based chat, and are ready and waiting to help answer any of your technology questions and provide fast, professional support for a variety of software applications.   Does your business span time zones?  That’s no problem for us.  JMS Technology’s Help Desk is here to make sure that you can continue to provide quality service to your customers at any time.

Business Continuity

How would your business fare if you lost your client or inventory records?  Just having an external hard drive hooked up to your computer isn’t enough.  Do you know if it’s working?  What happens if a flood or fire impacts both the computer and the external drive?   Our data backup and continuity solution ensures your critical information is secure, backed up and accessible whenever you need it – even during a network failure or a disaster – so you’ll never have to worry about data loss again.

Custom Project Work

We also offer a variety of custom projects designed to help optimize your technology infrastructure – including software installations, migrations, setups and configurations, and more.  We can save you time and money when you need to move your computers, whether it’s across the hall or to another building by making sure they are installed and configured right the first time.  There are more than 85 projects to choose from – and best of all, our technicians can perform the work overnight or over the weekend; so there’s no interruption or downtime at your office.

 JMS Technology Inc. Managed IT Services include:
  • 24x7x365 monitoring of your network and systems – including servers, desktops and mobile devices
  • Troubleshooting and remediation for any computer processes or services that fail
  • System patch deployment, Service Pack installation and anti-virus support
  • Verification and management of data backups for your computers
  • Full-service 24x7x365 Help Desk
  • And more!

Contact us today for more information.