Help Desk

help desk jms technologyIn the world of information technology, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on.  Without proper technical support in place, these problems can bring your business to an abrupt – and potentially damaging – halt.  If your information becomes inaccessible or your computers become non-functional, even during off-hours, it can spell big trouble in the round the clock world that we live in.  We’re located in Westbury, Long Island, but we can make sure that your customers around the world can reach you, no matter what time it is.

Professional, Certified Experts Supporting Your Business

With JMS Technology’s Help Desk, you can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems.

Not every support issue can be called a catastrophe…until it prevents you from being able to do your job. We’re here to help you stay ahead of the curve, so you can focus on growing your business – and to do so, we’ve adopted a proactive approach to network monitoring and IT maintenance.

That’s why our help desk is a seamless extension of our remote monitoring platform. So when you call to report an issue, there’s a good chance we’re already aware of the problem you’re experiencing – and are actively working to resolve it.

Our computer and network technicians receive regular training, coaching and quality review to continuously sharpen their skills, and they’re backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery. Some of the technology certifications include Microsoft, Apple, Lexmark HDI, DCS, ITL, Cisco and more.

Help Desk Certifications jms technologyFull Problem Resolution & Expert Customer Service

 JMS Technology Inc. help desk support covers:

  • Microsoft and Apple desktop operating systems
  • Microsoft Office and leading third-party applications
  • E-mail applications and Web browsers
  • Thin clients and virtual desktop infrastructure (VDI)
  • Hardware and network troubleshooting
  • Printer installation and support
  • Mobile phones and tablets
  • User administration
  • Desktop performance problems
  • Virus, ransom-ware and malware infections

Get started on the path to peace of mind by calling us today.